Terms of service

These Terms of Service govern your access to and use of the Workloop Agency website and its associated communication services.

By accessing or using our website, you agree to these Terms of Service to the extent permitted by applicable law. If you do not agree, please do not use the website.

Accepting these Terms does not automatically enroll you in SMS communications. SMS messaging requires separate consent as described in Section 8.

In these Terms, "Workloop Agency", "Workloop", "we", "us", and "our" refer to We Do Your App Serviços de Tecnologia e Educação Ltda, operating under the commercial brand Workloop Agency, registered in Brazil under CNPJ 52.589.036/0001-56, with its head office at Rua João Cordeiro, 3069, Joaquim Távora, Fortaleza-CE, 60110-535, Brazil.

1. What This Site Is

The website presents Workloop Agency's services, including software development, automation, integrations, artificial intelligence, digital solutions, and related business services.

It also allows visitors to contact our team through forms, chat, email, and other supported communication channels.

2. Website Information Is Not a Binding Offer

The descriptions, plans, examples, and Work Points (WP) simulator available on our website are intended to explain our services and business model.

They do not constitute a binding commercial offer or create an obligation to purchase or provide services.

Services are contracted exclusively through a separate proposal or agreement accepted by the relevant parties.

If any provision on the website conflicts with a signed proposal or service agreement, the signed agreement prevails with respect to the contracted services.

3. Acceptable Use

You may use our website to learn about Workloop Agency, explore our services, and communicate with our team. You may not:

• Submit false information or impersonate another person or organization.
• Distribute spam, malware, viruses, or harmful code.
• Attempt to access restricted systems or administrative areas without authorization.
• Copy or systematically extract website content using unauthorized automated tools for commercial purposes.
• Interfere with the normal operation or security of the website.
• Use the website for unlawful purposes.

We reserve the right to restrict access when these rules are violated.

4. Intellectual Property

The Workloop Agency brand, logo, website content, design, software, and related intellectual property belong to We Do Your App Serviços de Tecnologia e Educação Ltda or are used with permission from their respective owners.

You may not reproduce, distribute, modify, or commercially exploit our intellectual property without prior written authorization, except as permitted by applicable law.

Customer cases and testimonials are presented with appropriate permission. Third-party brands, products, and trademarks remain the property of their respective owners.

5. Information You Submit

When submitting information through our website, contact forms, or chat, you confirm that the information is accurate to the best of your knowledge and that you are authorized to provide it.

We process personal information according to our Privacy Policy.

Submitting a contact form does not automatically constitute consent to receive promotional SMS messages. Where SMS communication options are offered, you must separately select the applicable consent checkbox to authorize those communications.

Information about business ideas, projects, and prospective engagements will be handled with reasonable care. If you require formal confidentiality protections before sharing sensitive business information, please request a non-disclosure agreement.

6. Links to Other Websites

Our website may contain links to third-party websites, including customer projects, software platforms, app stores, scheduling services, and Befree Academy.

We do not control these websites and are not responsible for their content, availability, terms, or privacy practices.

We encourage you to review the applicable policies before sharing personal information with third parties.

7. Website Availability and Liability

We make reasonable efforts to maintain website availability, accuracy, and security. However, the website is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted access or error-free operation.

To the extent permitted by applicable law, Workloop Agency is not liable for damages resulting from website interruptions, inaccuracies, or unauthorized misuse.

Nothing in these Terms excludes rights or protections that cannot legally be waived.

8. SMS Messaging Terms and Conditions

8.1. Program Name and Description

Program Name: Workloop Agency SMS Messaging Program

Workloop Agency offers optional SMS communications to individuals and business representatives who have provided appropriate consent. Our SMS messaging program may include two categories:

Marketing and promotional messages:

• Information about Workloop Agency services.
• Promotional offers and special conditions.
• Announcements about new products or services.
• Occasional marketing follow-ups with prospective customers who previously contacted Workloop Agency and explicitly opted in to receive marketing SMS.

Service and operational notifications:

• Updates about contracted services and projects.
• Appointment and meeting-related notifications.
• Project or order status updates.
• Notifications about new leads received through customer websites.
• Missed-call alerts and related operational notifications.
• Other service-related communications associated with an existing business relationship.

8.2. How to Opt In

Participation in the SMS messaging program is voluntary. Consent is collected through separate, explicit, and unchecked consent boxes.

Marketing SMS consent: visitors may opt in to receive marketing SMS messages through the contact form on our website, https://www.workloop.agency/en/. The form is available through the "Talk to Workloop" button.

By selecting the marketing SMS checkbox, visitors authorize Workloop Agency to send promotional messages to the mobile number provided.

Service notification consent: for contracted services, customers may be offered a separate SMS consent checkbox during the electronic agreement signing process. Where available, this consent is collected independently from marketing authorization and acceptance of the service agreement.

Consent to receive marketing SMS is not a condition of purchasing our services.

Providing a phone number, submitting a general inquiry, or accepting these Terms does not, by itself, authorize promotional SMS messages.

8.3. Message Frequency and Charges

Message frequency varies based on communication preferences, business interactions, promotional campaigns, and service-related events.

Marketing messages are sent occasionally to individuals who have opted in. Operational notifications are generally limited to one SMS per relevant event or notification.

Message and data rates may apply. Charges depend on your mobile carrier and service plan. Workloop Agency does not control or reimburse carrier messaging charges.

8.4. How to Opt Out

You may unsubscribe from SMS communications at any time by replying STOP to a Workloop Agency SMS message.

Additional supported cancellation keywords may include: UNSUBSCRIBE, END, QUIT, FINISH, CANCEL.

After your opt-out request is processed, you will receive a confirmation message. No additional SMS messages will be sent from the opted-out messaging number unless you provide new authorization, subject to applicable messaging requirements.

You may also contact our team to request assistance with communication preferences.

8.5. SMS Help and Customer Support

For help with Workloop Agency SMS communications, reply HELP to a message from our service. Additional support keywords may include INFO and SUPPORT.

You can also contact our team through:

• Website: https://www.workloop.agency/en/
• Email: hello@befree.academy

Select "Talk to Workloop" on our website to submit a support inquiry.

8.6. Messaging Delivery and Carrier Responsibility

SMS delivery depends on mobile networks, device compatibility, carrier availability, and other factors outside our control. We do not guarantee the immediate delivery of every message.

Carriers are not liable for delayed or undelivered messages.

Service availability may vary depending on your location, mobile carrier, and applicable messaging restrictions.

8.7. SMS Privacy and Data Protection

We respect your privacy and communication preferences.

Mobile phone numbers, SMS opt-in information, and SMS consent records are used to administer our messaging program and deliver authorized communications.

We do not sell or share SMS opt-in data, mobile phone numbers, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

We may use contracted messaging providers to deliver messages and process the technical information necessary to operate the service.

For additional details about how we collect, use, store, and protect personal information, please review our Privacy Policy.

8.8. Changes to SMS Messaging

We may update our SMS messaging practices, including the types of operational communications offered.

Where changes require additional consent under applicable law, we will obtain that consent before sending the affected messages.

You may opt out at any time using the instructions described above.

9. Changes to These Terms

We may update these Terms of Service to reflect changes to our website, services, communication practices, or applicable regulations.

The latest revision date will appear at the top of this page.

Continued use of the website after changes may constitute acceptance of the updated Terms to the extent permitted by applicable law.

Changes to these Terms do not replace any consent required for SMS marketing communications.

10. Governing Law and Venue

These Terms are governed by the laws of Brazil, except where mandatory applicable laws provide otherwise.

Any disputes relating to these Terms will be submitted to the competent courts of Fortaleza, Ceará, Brazil, unless applicable law establishes another mandatory jurisdiction.

11. Contact

For questions about these Terms or our communication services, please contact:

• Workloop Agency: We Do Your App Serviços de Tecnologia e Educação Ltda
• CNPJ: 52.589.036/0001-56
• Email: hello@befree.academy
• Website: https://www.workloop.agency/en/